Customer Service Aspect

Providing excellent customer service is another part of pharmacy operation
the technicians are the key to the smooth flow of work in the pharmacy and
this involves providing the customers the needed service in timely manner
Q When a customer (patient)comes to the pharmacy why do they come there?
A It is needed to answer this to clear a whole lot of questions that may arise
if each and every person working in the pharmacy cannot appropriately answer
this question
The customer comes to the Pharmacy for following reasons
1 To get a prescription filled (New or a refill)
2 Ask questions regarding OTC medications
3 To get opinion on health condition or to talk about their symptoms and to get
pharmacist opinion to determine if they have to see the
doctor soon or they need to go to the Emergency room
4 Just need to talk to someone in pharmacy to feel better that they told someone
something they wanted to talk about
In all of these conditions the Pharmacy technician can help them to either process
their new or refill prescription or refer them to Pharmacist to answer their
questions give OTC suggestions.